This is somewhat similar to the situation here in LA where they service and very often drive through Westlake/MacArthur-Park which undoubtedly low income. I think it’s for practical reasons though, as they’re not allowed to use the freeways here yet. So for people going from rich areas (Bel-Air/Beverly Hills) to DTLA they need to cross/drive through there anyways.
Even so, I’ve encountered plenty of people who live in those areas and have been able to take Waymos which is great given how sketchy that area can be…
Ish. The problem with Waymos is there's no human driver, so they'll adjust pick up and drop off in a way that could be dangerous for the passenger. A human driver isn't going let a passenger off into a dangerous situation. They'll block traffic to drop the passenger off at their destination instead of a few blocks away in a dangerous neighborhood.
Waymo's got the legal go ahead to use freeways, but they're working on some of the subtleties of self-driving on the freeway vs city streets before enabling it for everybody. (Specifically, California car culture is you merge left early instead of staying in the right lane until you have to. Apparently the Waymo driver was staying in the right lane.)