Why not both? Higher base load combined with insufficient internal controls for ratelimiting/load-shedding (as in, they don’t know who to shed) would be explanatory.
If they can't implement something as simple as "decode upstream headers and determine if 429/503" I don't know what to say. Since this has knocked out all customers it indicates they likely don't have anything of this form implemented.
If they can't implement something as simple as "decode upstream headers and determine if 429/503" I don't know what to say. Since this has knocked out all customers it indicates they likely don't have anything of this form implemented.