alt Hacker NewsI recently got an air purifier. The touch button controls for adjusting the fan speed didn't seem to be working, so I emailed support.
They had me download their app, link the air purifier, and give them its MAC address. Then they asked me to try pressing each of the buttons a few times and email them back. I did so, and they responded that they re-calibrated the buttons using my touch samples. It worked.
Replies
evilduck • yesterday at 3:06 PM
That’s insane. I actively avoid buying things that are pointlessly internet connected nowadays. An air purifier’s buttons should be simple electromechanical switches.
I am amazed that by emailing support you were able to actually get in contact with someone technical who understood the product well enough to fix the problem.