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decimalenoughtoday at 6:24 AM1 replyview on HN

"Computer says no" has been a trope of terrible customer service long before AI.


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kombookchatoday at 6:42 AM

"Computer says no" is about unhelpful bureaucracy. Being knowingly locked to a specific procedure and unwilling to divert from it is a different thing from mistakes being made that you are blissfully unaware of. The problem is now invisible and the patient is dying for no reason anyone can discern.

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