alt Hacker NewsReplace "chat-bot" with "Human Being" because the models I've been using are significantly better than 90% of the human-chat-bots that I must talk to on the phone while scheduling and coordinating my internet installation for example.
Now for every human replacement, that is 1 unit less of communication and bureaucratic burden (HR, middle management etc) that the org requires.
> the models I've been using are significantly better than 90% of the human-chat-bots that I must talk to on the phone while scheduling and coordinating my internet installation for example.
I guess I don't know what to say except that my experience is the polar opposite of yours.
I moved to a new state at the beginning of the year. Needed a new doctor, needed to schedule apartment tours, needed to talk to my employer about insurance and relocation stuff, etc etc. Lots of chatbots, a handful of humans. Humans consistently did what I needed them to do, the chatbots just didn't. I could list examples but I'd be typing all night.
And yknow what, my one call with Comcast to get my internet set up was downright pleasant. The rep was knowledgeable and a good conversationalist.