alt Hacker NewsYeah, this part also stuck out to me:
> Because this wouldn’t be a quick or easy fix, we reached out to the SQLite developers for a professional support contract. This was a great decision. It gave us direct access to their deep expertise and experience, and we had many detailed technical conversations about our architecture and our incidents.
They were willing to pay to get help solving the problem, and then pay again to make sure that the problem is easier to avoid in the future! That kind of long-term thinking seems pretty rare nowadays...
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This isn't exactly new; the other model is to just hire them directly. Unfortunately this has not generally led to open source outside of the enterprise world getting similar funding, but it is what it is.
It's common for databases.
This is Percona's business model. They employ core pg/mysql developers and you can buy a support package from them. Same for enterprisedb. Pretty reasonably priced packages (like maybe $10k-ish/core IIRC) get you 24x7 support. I've only had to escalate issues once but inside 10 hours we got a pg core committer to debug some very strange vacuum behavior.
Probably the most refreshing thing I've read in a while. Glad to support them moving forward if this is indeed their modus operandi.