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hamdingerstoday at 5:02 PM1 replyview on HN

McDonalds was that and more first. They established the template that In-N-Out continues to follow, as anyone older than ~30 remembers.

McDonalds chose to aggressively enshittify, In-N-Out did not. You're probably right that McDonalds will never be that again, I don't think they even want to. If you cut minimum wage in half today, they'd keep the same staffing levels and the franchise owners would pocket the difference.


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xp84today at 5:22 PM

We agree mostly. I'm sure they would never "give back" the labor spend they've already 'learned to live without.' Though if you cut minimum wage, it'd suddenly become possible for a new entrant to open a restaurant that would embarrass them, by having twice the staff while holding other things similar. Today that's impossible to do without losing a ton of money, so the current businesses are protected from competition (other than from those "cult" type of place like In-N-N-Out. But how much more business can McDonald's really lose to In-N-Out, since they're basically running at capacity).