LLM doesn't need soft skills, but just knowing how to write a prompt to get the correct percentage values in a RAG and get the result close to your expectations out. Well it might be different based on the training data, which ai company, and how much you're paying.

People are different, they will be sometime affected by their emotional situation, surrounding, no matter how much they're being paid, You need to understand their mental situation, did he got scolded by the upper management today? He might not be on his best of his capacity right now. Or they might've pulled an all nighter and really not in their best position.

If someone going to treat people like an LLM, definitely is not going to have good time