I pre-ordered the very first Framework 13. I was so excited that I loaned it to Level1Techs to make a video of it, and at one point early on it also failed - everyone I communicated with had their name printed on that motherboard, all the way up to the CEO.

I was hugely disappointed when the CMOS battery completely died and the only solutions were: "Don't leave it unplugged or put in a new battery every n months". (Btw the battery holder was a very fragile piece of plastic).

I also pre-ordered the Framework 16 willing to give them the benefit of the doubt - growing company, first product, etc.

In general I like Framework, but this is unacceptable. Get your act together.

My standard for repairable is Schiit Audio. I've had 3-4 things from them (out of like 12 I own) die in various ways, some their faults, some mine. In every instance, I've sent it back to them, and received the same unit back a few weeks later with a new component of whatever failed. Sometimes at my cost, sometimes at theirs. And they do everything in the US too - I'm shipping it to Texas and they are employing someone in Texas to solder on new parts.

Get your act together Framework. This is against the spirit of your mission. No one cares about warranty periods. Buy a new board should be an absolute last resort.