Yeah, the ACL is fantastic. I have an AMD Framework 13 that had a fan bearing fail, which caused the fan to scream and spin up/down erratically. I had a long back-and-forth with Framwework support where they told me what I already knew (the fan bearing failed and the fan needed replacing) and that it was out of warranty (yeah nah, not in Australia). As soon as I mentioned the consumer guarantees under the ACL, I was invited to remove the SSD and ship the unit to their service centre for a fix.
The machine has been fine since and I still really like it.
Legendary story. Thank you to share. Another win for ACL! BTW: Loved this part: "yeah nah".