alt Hacker NewsI'd be interested to overlay, I don't know, customer satisfaction or anything that can show the follow-on effect of all this output. Linear won't have that information.
My guess is some will jump up (where the team has managed to make themselves move effective and responsive) and many will plummet (doesn't need explaining).
Then there might be something to look at.
I'd be interested to overlay, I don't know, customer satisfaction or anything that can show the follow-on effect of all this output. Linear won't have that information.
Very few businesses can accurately attribute customer value to the work they do, especially once they're passed start-up scale. A mature company makes lots of small changes and they're rarely measurable.