alt Hacker NewsI’ll say it: this sounds like it would be absolute hell for customer support. “Special” clients are already tough to manage with weird little workarounds and random business requirements. If you let them start making changes themselves, they will inevitably break it and then come to support freaking out because some “business critical” feature they made isn’t working how they want it to, or isn’t working at all. And how is customer support to know what the AI generated feature is, or how to fix it? Now make that possible for every customer, not just those paying enough money to throw their weight around, and you’ve got a recipe for a pissed off, burnt out help desk. And probably some stressed out account managers who have to smooth things over to try and retain the client. Does not surprise me the founders don’t appear to have much experience in customer-facing roles.
Great points, and this is a problem we have spent a lot of time thinking about as well. Our current hypothesis, is that the models will reach (and have already arguably come very close) a level where problems like these can be resolved without any human intervention needed. That doesn't mean that problems won't arise, they for sure will (nothing will ever get to 100%), but the increasing strength of the agents will allow resolving those issues to become very consumer-friendly.
I would also encourage you to take a look at our benchmarks (linked in the post), that show how the gaurdrails we have in-place allow us to deliver pretty strong results to our users. And as a last point, most of our users are not creating business-critical features with Vendo right now. For a lot of them, it is an additional feature that they wished they had but didn't. And for the companies we work with, the benefit of providing their customers with this level of customization outweigths the possible risk that you mention.
Would love to hear more of your thoughts, thanks for the feedback!