“Nobody had business cards”
That sounds accurate. I worked for a NIC company that had one of the first full speed 10GbE packet sniffers in the early 2000s, and some of our customers were 3-letter govt agencies. We'd get support requests / bug reports with almost no details from random aol.com addresses. It was bizarre.
Funny
You know there's the "excessive formalism and thorough certifications" for some gov positions (sounds like red lamp), but I don't doubt there's the "you didn't see anything" level where the objective is to pretend it's just a disinterested party asking some funny questions.
> ...some of our customers were 3-letter govt agencies. We'd get support requests / bug reports with almost no details from random aol.com addresses. It was bizarre.
You'd think they could at least setup a front company at least. Using AOL addresses that way seems too suspicious. Competent person using AOL with a weird technical question? Must be the NSA.