Not sure if this is productizable as-is, but I think it's absolutely the right direction. A lot of software has to become WAY more malleable directly in the hands of users.

Software vendors should be providing the platform, including any hard-to-build widgets, and "stock" look-and-feel so that the software is usable out of the box, but then the customers should be able to send their product feature requests directly to a chatbot, whether it is embedded into the platform (i.e. same vendor) or rides on top (i.e. different vendor).

This is the new form of UGC. The vendor can turn it into a marketplace within that platform, promote popular 3rd party features in that marketplace, etc.