alt Hacker NewsWhich is why they get paid, of course. I feel more sympathy to the recipients ts who are eligible for benefits but unable to receive them due to onerous paperwork. AI is an equalizer between the desperate amateur and the bureaucratic professionals who know how to effectively navigate their side of the system.
For example, I just hooked an agent up to call my internet company to negotiate a discount. Without that capability, I am either financially taxed by paying too much, or cognitively and time taxed by having to do it myself.
My wife works in handling large grant applications for government. She works with the applicants through the process and then evaluates the app when it comes in. She guesses that about half of her work comes from 3 or 4 cases which are clear failures on basic criteria, they have been repeatedly told they need to fix those cases and when the decision is made, they appeal it on every single minute point. They are absolutely entitled to do this, but the reality is it’s not going to help someone who doesn’t understand why they’re not getting the funding in the first place place. But because it’s government, the appeal gets treated as though it’s coming from a place of legitimate effort when in the last 12 months it’s a chatGPT phishing expedition.