alt Hacker NewsI wholeheartedly agree on every point. I've felt this way for years. It's scandalous.
Many companies also rely on socials as their only effective means of customer service. If you have a problem or want to provide feedback but you don't use social media then you are SOL.
Or you sue them and (if they did something wrong) they're SOL.
But you won't. And they know you won't. Not even small claims.