alt Hacker News> Like needing a smartphone to read a menu at a restaurant,
Every restaurant I’ve been to like this has a menu somewhere.
> or replace a lost credit card.
The phone numbers never stopped working. You just stopped calling
Replies
Telaneo • yesterday at 9:24 PM
> The phone numbers never stopped working. You just stopped calling
The bank managed to not fix the problem the last 4 times my grandmother called them. Every single problem required an appointment to fix (I suspect they're not even allowed to do anything with any account over phone given how many times this has happened).
Yes, her bank is bad and I've told her to switch. But I wouldn't expect any other bank to actually have good customer service.
I called Capital One to replace a card this month (either there's no online flow or it wasn't available to me). The default flow to verify my identity before they'd replace the card was to send a notification to the android app. My android version is too old. The alternative flow (which took them 20 minutes to figure out) was to send a text message with a link to an online ID verification service.
Is it COMPLETELY impossible that you could receive that link on a dumb phone, send it to a PC with a webcam, and then take a selfie photo and an ID photo? No. Is it likely to be an incredible hassle? Dear lord, yes. You can't upload photos, so you'd have to finagle with a webcame to get a shot of your ID on a surface followed by a selfie of yourself. Is it possible that in other similar situations, you'll be required to use an android app instead of a website? Yes, I've had that happen.
I think you are grossly underestimating the degree to which smartphones have become absolutely mandatory for many tasks.