The silver bullet is caring.

There must be someone working on that app who notices those pain points.

"The turtoise lays on its back, its belly baking in the hot sun, beating its legs, trying to turn itself over but it can't, not without your help. But you're not helping."

Why is that?

Perhaps they're incentivised not to care. Perhaps the job is just a paycheque. Perhaps they mirror those around them.

Either way, the end result is the same. They don't care and their users suffer.