alt Hacker News>It isn't bots complaining about Firefox here, it's power users who are frustrated by what Firefox is turning into
The problem isn't that they're frustrated it's that they don't have the theory of mind to distinguish between what they care about and what the average user cares about.
They don't just complain for themselves, they think this is the causal explanation for Firefox declining market share. Which it isn't because what they complain about 99% of people have never heard of. Nobody out there cares about who the CEO of Mozilla is or what detail of their Term of Service for telemetry they've changed. Power users is the only thing Firefox doesn't lack.
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> they don't have the theory of mind to distinguish between what they care about and what the average user cares about.
The average user doesn't really understand what a browser is, or how it works, and will never bother to look for an alternative to whatever default browser shipped with their OS. If Firefox plans on surviving by appealing to that audience they're doomed to fail.
Firefox got what success it's had by appealing to the people who care about browsers. They installed Firefox and then convinced the other people in their lives who couldn't care less about what a web browser is to install and use Firefox. It was easy for power users to recommend Firefox because it was a good product that offered clear advantages and didn't exploit its userbase. Alienating the people who know and care about browsers by enshittifying is probably not going to work out for Mozilla, and that means we all lose.
Screw average user.