You have a serious engineering problem if you're not able to find the source of a crash after years.
If it’s rare and the impact is low, then it’s not getting prioritized. It doesn’t matter how much time passes if you decide not to spend time investigating.
You are either seriously naive, or have never worked on any large and complex legacy codebase.
If it’s rare and the impact is low, then it’s not getting prioritized. It doesn’t matter how much time passes if you decide not to spend time investigating.