alt Hacker NewsI am exceedingly tired of poor metaphors that are popping up since AI has taken over writing.
No, operating software is not like operating a plane. Not at all in fact. The people operating the software and resolving incidents are the same people who created the software in the first place, and continue to work on it day to day. Pilots have not and don't.
Replies
tannertech • today at 9:59 AM
The former CTO of a large MSP software company once told me on a call the reason their product had so many features removed with price increases was "you can't maintain a plane while it's in the air"
The immediate response was "We don't, your updates bring the on prem RMM down for hours at a time, the plane is grounded for maintenence regularly"
I'm not sure if I agree with the plane analogy either. Aren't planes supposed to have exceptionally stable hardware and software platform? Does that not significantly reduce failure modes? Most production software by comparison is constantly evolving. Unless you design very simple or basic training examples, most of it's going to be out of date soon.