I'm in the UK and tired of basic public services like the railway company posting service updates to X first. I keep a bookmark to the local train company (Northern in my case) on XCancel but while it was down, I was a bit under-informed. The stuff is on their own website, but it seems to appear there after it appears on X, the layout is crap, and there's no way to contact the company other than via X.

A lot of private companies do the same thing - no way to effectively contact them privately, but as soon as you whinge publicly on X they're "on it". Octopus Energy is one of the worst for that.