I'm not sure - it may as well be that regular consumers just don't realize they need this and will greatly benefit from it.

My personal anecdote - we had a complex family travel in the summer, with 6 ppl and 6 separate flights booked (some multi-leg). SAS messed up on one booking - they decided to cancel the flight we had from Oslo, and rebooked us to an earlier date (2 days shift). That wouldn't work for the rest of our schedule, so I had to rebook, overpay extra money for now longer & more expensive flights - but to add the insult to the injury, when I did this through their website, they didn't transfer the food that I paid for the earlier reservation. Calling them in roaming and trying to get it fixed with a human support agent didn't help - the agent said he just can't fix it on his end, and suggested that we just file for reimbursement on their site.

I never had time to file it since July.

But today I had a reason - to test Muse - and asked it to handle it for me. To my surprise, it dug through all of the SAS emails and actually found the emails confirming that the food fees were reimbursed exactly the same date when SAS moved our original flight. Apparently I didn't notice those notifications since they were spamming with all kinds of notifications that day. But, if not some tool like Muse, I wouldn't even find time to handle this and either file a claim or figure out my miss on their earlier reimbursement.