> ...and people would almost always deal with people rather than a robot.

Here's the thing: they don't give a rat's you-know-what about what you prefer. And it's not just due to arrogance (maximizing profit) it's due to the harsh economic realities of running a service business in the US.

I'm an American who has lived in Asia for many, many years. It's very common in many Asian countries for restaurants and the like to be virtually overstaffed, and many businesses (especially cafes) are open ridiculously long hours. Mostly because labor is cheap and many of these businesses are family-owned, so family members (sometimes including children/teens) perform the labor. And also because the costs of starting a small business and keeping it running are much lower.

Whenever I visit the US, I have to prepare myself for woefully understaffed businesses...that charge 2-3x what a meal, coffee, etc. costs in much of Asia. And many are open for 5 hours a day because they can't stay open longer and make money.

Beggars can't be choosers. The economics of American life, and the expectations that have been bred, have led to a situation in which paying more for less is the norm and it's only going to get worse. Unless you're willing to pay $20 and wait 30 minutes for a cappuccino, expect fewer humans to be serving you.