> Being generous makes you more powerful. As Tim O'Reilly said, you should create more value than you capture. Many hard-headed business types would write this off as idealistic hippy stuff, but in fact this is the route to becoming really rich. Squeezing every last penny out of customers is a distraction.

I sure did appreciate the generosity of paying $1,500/night for a villa where I had to pay a $250 cleaning fee and was then told to take out the trash, sweep the floors and put the bedsheets in the laundry room.