9th Cir effectively said that the customer was using their own Amazon account and their own Perplexity account to access Amazon, with AI acting as a tool, and that the AI was doing something Amazon ordinarily authorizes customers to do: browse, search, and shop. The court said it was was concerned that Amazon’s broader CFAA theory could end up making users criminally liable for using AI as a tool. Also, Amazon doesn't care about the user, it only cares about being able to prevent Perplexity from accessing their products.