alt Hacker NewsFor us dell has become that. Rep changes all the time, what appears to be random pricing and long unclear delivery dates. Instead I can for example go to Thomas Kren and configure my serves online for a fraction of the cost. They have what they list in stock, delivered a few weeks later. Everything is clear and hasle free.
At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
Replies
DELL was an innovator in this "incomparable pricing" model for normal consumers.
You'd price out a machine and then go look at comparable machines (difficult) from other vendors, then the next day your machine wouldn't be "the" configuration anymore. Instead there'd be half the ram and double the harddrive space for an extra $50, and if you swapped back to what it had been yesterday it'd cost you an extra $200.
IIRC they won business awards for this.
Where's Cartman when you need a vigorous "SHENANNIGANS!!!!"?
> At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
This is precisely the role of the sales person for something like a service, but for a physical product it is pretty egregious. There is no greater sin than leaving money on the table. There's an old story about someone offering a quote that was apparently pretty low based on reaction, so they quickly add "that was for my assistant" to give way for pushing the number higher.
> For us dell has become that. Rep changes all the time, what appears to be random pricing and long unclear delivery dates.
I think this would be expected from a company that has acquired and absorbed EMC and Perot.
That’s exactly what enterprise sales is. Call for pricing, tell the absolute upper limit you can spend, and pay.
> At this point I have the feeling dell just charges you what they think they can get out of you
This is how license compliance shakedowns work. Make sure your DRM is more flexible than theicensing terms, find an overage and see what you can get the customer to agree to.
I have seen senior Oracle sales reps deliberately misreading their license doc to inflate what is owed.
I think this is a case of AI ruining the hardware market. We used to almost exclusively use Dell, but now we've been forced to look elsewhere and go through validating new vendors. The lead-times are ridiculous, and these guys now only pay attention to the really big guys. Not sure I can blame them though, you've gotta do what's best for your business.
The iron law is that vendors want to become like the old Sun. The only reason they don't is if they are trying to compete their way up the hill. Take away the old Sun and SGI and IBM and now Dell is Sun.