That's fair, but this was an HP laptop with an Intel chip, and her speaker is an Anker speaker. I cant speak to the hardware quality of HP but her old HP laptop worked fine, and the problem was still resolvable via shell commands, which points to software, and I feel like Windows dropped the ball in many ways (i turned Bluetooth off and on and then even though it was on another panel said Bluetooth was off, i naively clicked on troubleshoot this issue and it also reported Bluetooth was off, and simply removing a Bluetooth device should be a fairly simple task regardless of hardware; I've never had an issue like this even with cheap devices)