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ajmurmann • today at 4:36 PM • 5 replies • view on HN

It might not be a willingness issue as much as a bandwidth issue.


Replies

post-it • today at 4:43 PM

Bandwidth can be bought with money, of which Microsoft made an extra $133.7 billion this year.

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pllbnk • today at 7:40 PM

I have for a long time said that the way to regulate these huge companies would be to have government-mandated SLOs for live support.

For example (simplified), if a user makes a call, a person with sufficient privileges to handle 90% of the cases should answer on the other end within 2 minutes. If the case cannot be handled, the higher-up with privileges to handle 99% of the cases should be reached within 5 minutes. And to be fair, it should be mandated for all companies, not only FAANG-like.

But a company like Meta (for example) with a billion customers would then have to decide whether they want to work on quality improvements for their services or whether they would like to hire a million technical support staff.

iAMkenough • today at 4:41 PM

Good thing HN provided them some bandwidth to do their jobs.

cyanydeez • today at 4:38 PM

unwilling to provide proper support?

Just seems like a silly rational response to the same problem.

locknitpicker • today at 4:38 PM

Yes,evidently bandwidth from HN unblocks takedown requests of malicious content.

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