alt Hacker NewsWe know that coding agents have been pushing GH to its limits. Scaling is hard - especially staff. Maybe they aren't trying to scale support but I think it's reasonable to give them the benefit of doubt here, given what we know publicly
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Having "hackers" on this site giving the benefit of doubt to companies clearing hundreds of billions of dollars in revenue per year will never cease to stop being ironic to me...
This is one of the things I dislike the most about large tech companies. They get way more customers than they can adequately provide support/moderation for and either offer no support or shitty automated support. Then when something falls through the cracks people always go "what do you expect them to do, hire enough people?" Yeah I do!
They aren't trying to scale support. If anything, they are trying to throw AI at the problem. The support team is understaffed and overwhelmed.
That’s a self-inflicted issue they should have properly planned for.
You’re saying this is a problem money can’t solve?
There’s no need for benefit of the doubt when it comes to the level of support provided by tech companies.
Bad support by tech companies is a conscious profit-preserving choice.
Microsoft is not some plucky upstart company with 12 employees and an unexpectedly popular product. We do not, in fact, need to give them the benefit of the doubt here.