Is for when you want an AI to make a decision. If you have been using gpt or claude or open source models for that, than it’s a way cheaper alternative.

And if you have not been, it’s for when you have to extract the context from text. When you have numbers or fixed options, it’s just a matter of code.

So if you find yourself having to decide if a given user comment is a refund_request, that’s for that.

It’s not perfect, you still have to fine-tune (or calibrate) using examples you have (and keep those examples updated over time). But it’s way better than trying to parse text with regexes.