I would love to be able to list our product in the Google Play store /s ... but after a year of trying we haven't been able to.

They introduced a phone verification step for the support phone number that you provide. But their apparent assumption is that app authors are individuals or tiny companies. They expect to be able to send a text to the support number, or have it answered instantly by a human to validate the number. Any kind of IVR means the number can't be validated.

I have been going back and forth with their support for a year. It takes months at a time for them to respond, to say "we fixed it try again" and I try again and the process is identical.

Is is annoyingly ironic because I am sure that Google themselves could not pass this process to get listed in the Play Store. Their advice of "just redirect your corporate number to someone's cellphone to get validated" is laugable.