alt Hacker News> but how do you resolve the problem that people will take the output of the chatbot as authoritative even when it could possibly have errors or miss important nuance
You have to measure that problem against the status quo, which is that current government websites are very hard to understand and leave people with very little idea of what’s going on.
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That's just not true, a flow on gov.uk can involve a lot of pages but they are exceedingly clear and easy to navigate.
And people take chatbots as authoritative already.
Speak for yourself (your country). In the EU I have interacted with several government websites which are better, faster, clearer than most other websites. Not always perfect (what is) but not frustrating either. People love to complain, but year over year I have seen steady improvements in usability. Phone support has always been better than any commercial entity, too (or it was, I haven’t needed it in years).
To enhance the status quo you don’t need LLMs, you need people who care.
> which is that current government websites are very hard to understand and leave people with very little idea of what’s going on
If only there was an office that cross-agency allowed for a consistent and reasonable design of all public pages and that they are accessible... like the uk https://www.reddit.com/r/AskUK/comments/17s14k4/how_did_we_e...
It can be good without resorting to an LLM.
I France service-public.gouv.fr is amazing
https://www.service-public.gouv.fr/particuliers/vosdroits/F1...