I can see how LLMs might be useful for this kind of thing but I'm struggling to think of how this will be better than just asking ChatGPT the same questions.
The first suggestion I saw was "I just got married, how do I change my last name?"
It tells you to update your Social Security info first and gives you some helpful links.
ChatGPT tells me the same things with some of the same links. It didn't even have to ask if I was in America because it found my state based off my IP I assume.
ChatGPT is a private paid service. Don't you think it's good that your government provides this independently and for free?
ChatGPT will be full of ads soon. No one should go to FreeTaxUSA.com when they are trying to go to the IRS
I know what you're saying, but OpenAI is an independent, profit driven company. They will make decisions that are in the best interests of the company, not the US. You really need something that is for the people (taxpayers), by the people (gov).
Edit: Nevermind, someone made this point already.