The same for hardware. Where I used to live, the ticket vending machines had you punch in your 3-digit station code, adult/child, single/return, and boom ticket issued. You had like 6 button pushes and could buy a ticket in seconds.

In this video I made the mistake of using a debit card (still very slow to clear in 2005) which adds the delay https://youtu.be/pQCktMWR94Q?t=7

They replaced them with Windows-based touchscreen vending machines where each screen selection took as long as the whole former selection process took just to load.