alt Hacker News> if you don't put sidewalks and pathways in the right places, people invent their own.
To expand on that a bit, you can deliberately avoid putting in paths so that the natural behaviour becomes clear. You'll see paths develop between areas that you might not have thought of. Pedestrians are flattening grass and showing connections that are actually useful rather than following lines that have been set out for them with competing priorities in mind like aesthetics or budgets. Then you take that data and create paths that "users" actually want, based on their behaviour / use of the previous system.
I definitely love this approach IRL. I think the closest you can get is watching what users try when they’re unfamiliar with the application. Sadly, it seems like actual user testing is rarer now than ever.
“UX Designers” seem to worship at the Jony Ive/Alan Dye altar of minimalism and “airiness” and tell anyone who will listen that every type of user, for every type of task, gets “overwhelmed” if you give them ‘too many choices,’ so instead of natural direct paths that people would have chosen, modern software is more like a series of white rooms with exactly three exits each, and the exits are labeled with an icon when they’re labeled at all (many are impossible to label because they’re swipe gestures), and other exits only appear when you step near them (the hover nonsense).