For example, we don't have a clear analogue for "triage nurse". What would be it? Oncall engineer for production issues; "product owner" maybe for the regular tickets?

Thing is, software engineering is still (relatively) young. And more of a craft than true engineering. So the "good practices" are _somewhat established_, but at the same time, not quite. Like, we have glimpses into what works and what doesn't, but not a universally-established workflow to follow. And AI is upending what we already knew; it's really not surprising that people are looking elsewhere for workable metaphors.

I think there’s a famous book about man hours that attempts to answer this question