You are confusing two different articles. The 24-hour deadline relates to notifying the national Computer Security Incident Response Team in the event of the detection of a confirmed exploited vulnerability of one of the manufacturer’s products (Article 14). Submitting a bug report and opening a ticket does not constitute a confirmed exploitation in the wild. Nor does the publication of an exploit or a PoC constitute a confirmed exploitation of the vuln in the wild.

The part that’s probably bothering Google is this:

> 6. Manufacturers shall, upon identifying a vulnerability in a component, including in an open source-component, which is integrated in the product with digital elements report the vulnerability to the person or entity manufacturing or maintaining the component, and address and remediate the vulnerability in accordance with the vulnerability handling requirements set out in Part II of Annex I. Where manufacturers have developed a software or hardware modification to address the vulnerability in that component, they shall share the relevant code or documentation with the person or entity manufacturing or maintaining the component, where appropriate in a machine-readable format.

To put it very simply, the CRA calls on all stakeholders to cooperate in reporting incidents and vulnerabilities, establishes a national coordination mechanism, and aims to address vulnerabilities swiftly in order to maintain essential services within the European Union.