alt Hacker NewsAs an attorney and hacker, I wouldn’t want my chatbot giving out legal advice or citing law either. That kind of activity tends to raise the hackles of regulators.
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Though this isn't going to affect just their chatbot, if it is public documentation it is going to (try to) change the behaviour of everyone else's. I wouldn't want legal advice from a chatbot myself (or any advice for that matter, but that is a different discussion!) but hobbling other people's seems to be bad form to me. I'm reading this as they want every chatbot to use their documentation as the reference point not any legislation, so hopefully where their policies aren't quite in line and people could get a better/faster/both resolution by more forceful means, people aren't told that.
Except that in some cases (example: GDPR) there is a legal obligation to explain rights.
One such rights is the right to be forgotten (i.e. you can remove your account)
As an attorney, does it seem overly convenient for WhatsApp that the letter of one law (“only lawyers should provide legal advice”) frees them from the spirit of another (“inform users of their rights”)? Or perhaps this a question for a judge?