alt Hacker NewsThe terms of service document (that all users claim to have read and understood) is obliged to explain rights. The chatbot is not.
The terms of service document (that all users claim to have read and understood) is obliged to explain rights. The chatbot is not.
Sure. And you could show it in light grey on white, since the law does not say that is illegal. Why not put it in a locked filing cabinet, in a disused lavatory, with a sign on the door saying 'Beware of the Leopard'?
Actually. No. Even in 2017 it was clear that we had to legislate against fuckery.
That is why art. 12 imposes an affirmative duty to facilitate the exercise of rights ("the controller shall facilitate the exercise of data subject rights").
So "forgetting to tell your chatbot to inform people" could have been an oversight. But actively telling the chatbot not to tell people their rights is, unsurprisingly, illegal.
Honestly. If you are a global company in 2026 and you have not yet managed the edge cases of customer deletion, you need to get your head inspected.