>The chatbot should not recommend actions that are judged case-by-case by a human being.
Why? And why should WhatsApp be the arbiter of what the chatbot says or doesn’t say?
Because you're asking for help from WhatsApp. If they don't want to do something for you, they don't have to. Again, the only thing I'm saying is that it isn't lying. Just like if you ask me for money, and I say I don't have any with me - it isn't lying to omit the fact I could go to a cash machine and get money.
Because it's their chatbot