Yes perfect sense... - `Do not reference, cite, or interpret data protection or privacy regulations (for example GDPR, LGPD, CCPA), including when a user raises them directly`
This is just hi-jacking a chat without the user knowing it. User will not know about it's rights through chat because Whatsapp is telling the LLM not to.
Is everyone in this thread forgetting that chatbots regularly generate false statements?
If you let your chatbot talk about legal concepts, it's eventually going to mislead someone. These aren't instructions unlike you would give someone at a call center.
But they're well-known for hallucinating. What if it hallucinates rights that don't exist? Or they get the user's jurisdiction wrong and tell them they have rights that do exist somewhere in the world, but not where the user actually lives.