alt Hacker NewsFor me it was Revolut. No access to my main account, no withdrawals, no card payments since the morning. App doesn't work, there's no phone number to call, nobody to talk to. Dark side of neobanking, I guess.
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rpozarickij • today at 2:05 PM
I couldn't pay for groceries with Revolut in a store. Staff asked if I was using Revolut, but luckily adding a card from a different bank to Apple Pay was quick and painless (I had neither my wallet nor cash with me).
Another reminder that we need redundancy for all essential services that we rely on.
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chrisjj • today at 1:24 PM
> there's no phone number to call
Perhaps this "bank" knows its phones would be down too.
Not all neobanks. I use Monzo, and they had an outage a while back. I was impressed that it barely affected their functionality.
They have a stand-in system that uses a separate codebase and separate cloud provider. They have a blog post about it here: https://monzo.com/blog/tolerating-full-cloud-outages-with-mo...
The stand-in system has a limited subset of features, i.e. no bells and whistles, but enough that you can get any actual banking done.
(Not an ad / I have no connection to Monzo, I just had some appreciation for a bank doing this properly as normally banking IT is a disaster. Plus the idea of keeping a separate codebase for almost an entire bank's functionality seems very invested.)
I have always got bad vibes from Revolut...