The AirBnb model just fell apart with bad customer experiences. Customers want something closer to a hotel experience. The moment Airbnb started letting hosts treat guests like children doing chores they lost a huge chunk of the market.

It’s ultimately an issue of consistency. If I book with a name brand hotel I have some comfort knowing they have corporate standards that tend to be enforced consistently across properties. If a Hilton, Marriott etc hotel has issues it tends to get dealt with quickly because those brands know consistency is their brand. In extreme cases they will kick hotels out of their brand. That randomly named hotel that used to be a brand name was likely kicked out of the portfolio for compliance issues.

With an AirBnb it’s a total crapshoot. Sometimes it’s totally fine, other times you’d end up in the dirty lair of a psychopath.