alt Hacker News20 year customer here. This morning I asked their support chatbot if this is related to the PHP vulnerabilities and it assured me that's not the case. I'm skeptical.
These status updates from the PHP incident would also have us believe that they were never directly affected: https://www.dreamhoststatus.com/pages/incident/575f0f6068263...
They're being awfully vague about this issue so far. 8 hours ago I submitted a ticket requesting more information and they've not responded yet. I guess that they're still in the thick of it.
Replies
nikanj • today at 9:13 AM
Asking the chatbot is as useful as asking the pet parrot.
nkrisc • today at 12:34 AM
I would never expect first tier support to know, let alone ever admit, something like that.
Why would their support chatbot know?
Having worked in support for years quite often higher layers of the company will give T1 support almost no information on what happened intentionally. That's pretty standard corporate CYA policy in litigious societies.