Yes, and We have done it. We are a startup and we build a IM to replace slack. All agents and humans in the same channel.
you know what i miss? when slack didn’t exist. when it was perfectly acceptable to wait 2 business days to respond to someones fuckass email
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you know what i miss? when slack didn’t exist. when it was perfectly acceptable to wait 2 business days to respond to someones fuckass email