alt Hacker NewsTheir core selling point is customer trust that their product works as advertised.
From my interactions with them, is that they really care about customer success, and everything including AI is a means to an end to them.
I think building a cool product with undefined reliability and capabilities, then selling fantasies about what it will possibly be able to do down the line isn't really what they do - or what their customers are paying for.
I agree, from my personal experience. AWS support at most tiers I’ve used is excellent. Granted, the larger account you have, the friendlier the service, but even when using it for smaller personal projects, I’ve always been pleased with the level of support and devotion to customer experience (except the console experience, that is not fun).
Don’t know to comment about the other areas of their business but AWS has always been excellent for me.