alt Hacker NewsThe initial support tech is typically outsourced and responds with: “Yes, it is broken… by design.”
Attention means an engineer who can fix the problem, not an off shore phone jockey paid to make you quietly go away.
Replies
jonathanlydall • today at 1:24 PM
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Yes, it's triage. They do the basic steps, get relevant info, and try to figure out the right team to send it to. This is how support everywhere works.