The forensic report on the failure of the cable sockets is at https://www.thorntontomasetti.com/sites/default/files/2022-0.... Unlike the linked article this includes detailed diagrams and discussion explaining how these sockets worked and how they failed.
My attempt at a quick summary: the Arecibo instruments were held up by heavy steel cables, which are composed of a bundle of 126 to 216 individual wire strands twisted together, where each wire strand is about 1/4 inch diameter. At the cable ends these were anchored in sockets. The socket is conical, widening out towards where the wire ends go. The wire strands of the cable would be separated in a "broom" shape to fill out that conical area, and then the whole thing filled in with molten zinc.
The failure mode of these zinc-filled sockets is for an inner core cylinder, about the same diameter as the cable body, to pull out from the socket while outer strands of the cable which are broomed out of that core either snap or pull free from the zinc plug.
This failure mode hadn't really been seen prior to the Arecibo collapse, partly because it is a long term process where the zinc slowly flows under stress over decades.
Thanks for the quick summary
The pictures on page 25 seem to show how this socket design fails. First because they didn't evenly distribute the wires in the socket (seriously??)... And second, the shear on the zinc from the compressed wire bundle is essentially a narrow rectangle in the direction of the cable with almost all the force concentrated in a narrow forward bit, not really distributed evenly through the socket, because of the wire ends splaying outward and not being equally distributed. I guess the idea is the rest of the zinc towards the back provides a counter force on the front part, but there's a whole lot more zinc in the back pulling on a smaller amount in the front. The tight bundle and the conical shape is great for a tight install, but doesn't help distribution of load. Compare to the Golden Gate Bridge wire termination (https://c7.alamy.com/comp/2RY9PKW/golden-gate-bridge-plans-i...). The zinc creep is definitely bad, but it seems made worse by an uneven distribution of load in the socket, in addition to all the other problems...
tl;dr once the outer wires break in the socket (in part due to zinc creep, but also potentially more load on them), the "glue" keeping the wire bundle connected to the socket is broken, the former wedge keeping the core in place becomes a straight line, and you have a core ready to pop out.
I'd summarize it this way:
With competent engineering and construction, the (failed at Arecibo) zinc socket cable anchors can be very reliable. Unfortunately, Arecibo's engineering was so-so, and the construction quality was half-assed.
With annual inspections (by someone with a passable understanding of cable anchors) the problems at Arecibo could easily have been caught in time to correct. Unfortunately, Arecibo received no such inspections.
And this is roughly the pattern for most "sudden" failures of infrastructure.