This is a major failure on Ubuntus part. The constructive feedback they deserve is literally the title of the article.
The post gives enough detail, there is a vulnerability that allows root access on servers on the TCP stack, so literally accessible if you are running any service. There are exploits in the wild. Debian has the patched kernel, Ubuntu does not 2 weeks after the CVE is known.
> how critical it is,
9.8 out of 10 btw.
> how it is impacting them personally,
They are clearly rather upset by the lack of an appropriate response.
> how vulnerable their servers are,
They are literally open to anyone with an AI subscription.
> how they are working around it.
They are migrating off Ubuntu.
If Ubuntu offers LTS and is catering to business it is very much open to criticism. They can take it or leave it, but anyone is entitled to an opinion about it.